That's too bad but is as expected, I think.
Small Claims Court maybe?
Interesting:
There were some extensions on vehicle warranties because of COVID.
FCA offers extensions for vehicle warranties/maintenance contracts due to expire during COVID-19 lock-down period.
www.media.stellantis.com
Your Warranty: 120 months/150,000 miles
Problem Fixed: 130 months/113,000 miles. It obviously had started some time/miles before that.
Your case is that because of COVID, the vehicle wasn't driven very much. If driven as normal, the failure would have occurred during the warranty time period. In either case you would be within the mileage limit.
Any knowledge of when the problem started?
Any knowledge of average miles driven per month a year before and during COVID for comparison purposes?
No doubt, COVID helped the automobile companies to expire their time warranties without paying out for repairs that would have occurred during the time period otherwise. Any way to document that premise?
Interesting:
The company notes that the problem will not disable the engine, despite the potential for misfires, explaining the reasoning behind extending the warranty rather than issuing a formal recall.
Repair coverage said to extend to 10 years or 150,000 miles.
leftlanenews.com
The "CASE", as I see it, from the various Posts:
I don't have all the details, but here goes:
2011 Town and Country at 113,000 miles
Company X, representing Chrysler at the Customer level, for repairs and service, replaced the defective left cylinder head on the Pentastar engine.
Company X charged an exorbitant price for this work, out of line as to what Chrysler would have compensated for under warranty, or other Dealerships would have charged.
In addition, the work was completed carelessly requiring, what was readily visible, to be redone, causing doubts as to the quality of the rest of the work that couldn't be seen.
All this contributed to unnecessary stress, extra costs and wasted time for the Customer
Pictures ??
Furthermore:
There is a 10 year/150,000 mile extended warranty for the well known and documented cylinder head problem.
The vehicle is used for a small business delivery service, but when COVID slowed everything down, was not used that much, hence the problem, that started at an earlier date, only became highly noticeable after the time aspect of the warranty expired.
Chrysler has considered, but declined, to cover the repair accordingly. COVID got them off the hook, so to speak. No corporate sorrow for the distressed Customer who expected the service of "an award winning engine" per extensive advertising, still ongoing. There's 37,000 miles left on the mileage component of the extended warranty. An award winning engine should perform well for 150,000 miles, one would expect.
The Customer is being "hard done by" financially and emotionally, with the actions of both Chrysler
and its Dealership. Is this the image Chrysler wants to see presented to the world? If so, the world should know.
Bottom Line:
The poor quality cylinder head, nothing else, lead to the Customer getting into this situation, which includes, unfortunately, high priced, questionable work done on the faulty Pentastar engine that has 37,000 miles (25%) remaining under warranty.
Mending the Customer relationship is a good thing for all parties.
Simple resolution is for Chrysler to waive the time part of the warranty, considering 1. COVID and 2. the
questionable work of its Dealership.
Dealership service should be in the Customer's better interest and supportive, not an opportunity to take advantage of the Customer. Deplorable is the word that best describes that practice.
Neither Chrysler, nor the Dealership representing Chrysler, should be taking advantage of a Customer who is distressed by a inferior vehicle. i.e. one with a failure prone cylinder head.