I have the same unit in my Grand Voyager.
Despite some minor troubles such as slow processor, unconformity of Steering Wheel Controls (SWC), no wiring diagram and cable codes present; it's really useful unit comes with the whole operable frame to fit in the dash as long as the climate controls, outlets, seat heater and rear wiper switches row transferred.
Of course, I am experiencing the same problem with the SWC. First of all, to have the SWC feature over the canbus, we do have to install a compatible software with the present canbus adapter we are using for the unit. As far as I remember, it should be done in that way:
- Have an internet connection
- go to settings and tap "car settings"
- go to "enhanced settings"
- enter the password (might be 8888)
- go to "model choose" or "car choose"
- see the text on the canbus adapter like "raise" or "high world" and select the one shown on the screen
- select car model
- select "ralink"
- select "public"
- press "ok" twice depending on the screen
After downloading, SWC should work. But, it did not work on my unit, since the electronic shop people were not able to locate the correct cables from unit to the canbus adapter (looks like a burgundy colored matchbox) and from this adapter to SWC of the van just because they were not aware of which cable goes where. They tried to install abovementioned software several times to have SWC feature over the canbus but, no results. They also tried by replacing the canbus adapters but, no results again.
On the other hand, since there are no KEY1 and KEY2 cables coming out of the unit (I guess you do not have too), I have no chance to get a cable to cable connection either. I am aware of the SWC on the steering wheel have resistors to send data to BCM but, I had SWC worked by removing the resistors in my previous vans which had the smaller head units installed by myself.
The weird thing for this unit is there is no wiring diagram and cable colors to show which cable goes where. One of the electronics shop people helped me with finding the two cables coming out of the canbus adapter already provided with the head unit but, they are not working either.
Let's share if any progress we can make.