I am looking for the experience of others related to Lifetime Maximum Care... I haven't had any issues in the past with getting support on my Van (2013 T&C 232,000 miles). Now, I am in need of shocks in the rear, and the claim is being denied due to "wear and tear". It sounds like Lifetime Maximum Care is being handled differently than in the past. Any other experiences? I have called Customer Service myself (for the Warranty group, and Chrysler Cares), but as of now there doesn't seem to be any interest in helping with this repair.
Lifetime Maximum Care?
Netpappy
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It looks to me like it is about $3000...
I know you are all waiting for the latest update... I finally spoke with my Service Advisor at the Dealership today, and he confirmed they did not report it as wear and tear. So, my next course of action is to have them perform the repair, and save the parts. I will take pictures, and send a certified mailing to Chrysler requesting payment. If they don't respond I will file a case with small claims court. It is really disappointing that @ChryslerCares has decided to not honor the warranty that they sold...
You state that you have the Maxcare Lifetime.
Here is the link from Chrysler:
Warranty Plans | Chrysler Warranty Direct | United States
Factory-Backed Coverage, Powertrain covers 300+, Added Care Plus covers 800+, Maximum Care covers 5,000+ components. Repairs performed by factory-trained technicians using Genuine Mopar Parts.
www.chryslerwarrantydirect.com
It clearly states that front and rear shocks are covered.
(888) 993-9128 is right on the site, call them directly and ask what's up.
I blame the dealership on this. Shocks should have been replaced, deductible paid. Dealership would have been reimbursed the difference, with no questions asked since it's Max Care and a low dollar repair. The dealer opened this can of worms, and I can't believe that Chrysler won't honor their paid for warranty.
Dealer has said that they have to get approval for all repairs now... It is on @ChryslerCares and as you can see they are staying away from this conversation! If it was the dealer they would be getting engaged to help me through this! I am going to win in front of a judge if I have to take it that far!
Yes - I called, and escalated to a Supervisor... No ability to have the repair covered...You state that you have the Maxcare Lifetime.
Here is the link from Chrysler:
Warranty Plans | Chrysler Warranty Direct | United States
Factory-Backed Coverage, Powertrain covers 300+, Added Care Plus covers 800+, Maximum Care covers 5,000+ components. Repairs performed by factory-trained technicians using Genuine Mopar Parts.
It clearly states that front and rear shocks are covered.
(888) 993-9128 is right on the site, call them directly and ask what's up.
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119 Posts
I agree as well., it's right on the site. Tell them next call is to states attorney general office as this is fraud.
I’d try to push past the Supervisor to the next level. Like I said, Maxcare did the shocks on our 2010 at about 60,000 miles or so.
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33,017 Posts
Sometimes you have to fight for your rights,. In this case, you are right. It's in black and white on your contract.
Here's a recent case settlement to give you even more initiative: https://www.chryslerminivan.net/threads/coffee-shop.166993/page-166#post-1715332
Here's a recent case settlement to give you even more initiative: https://www.chryslerminivan.net/threads/coffee-shop.166993/page-166#post-1715332
I was very happy with the warranty for several years, but now they seem to be doing everything they can to avoid paying.
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33,017 Posts
Maybe they changed the warranty and are trying to make the change retroactive. Warranty Companies try to get away with that.
Bought a pair of downhill ski bindings with a lifetime warranty. They failed in a few years, actually fell apart, the plastic components lost their plasticizers. They tried to change the warranty on me but after a year of haggling I was able to convince them (with receipts) that I bought the bindings a week after they were recalled for defects. Got a pair of higher priced bindings, free of charge, for that effort.
Bought a pair of downhill ski bindings with a lifetime warranty. They failed in a few years, actually fell apart, the plastic components lost their plasticizers. They tried to change the warranty on me but after a year of haggling I was able to convince them (with receipts) that I bought the bindings a week after they were recalled for defects. Got a pair of higher priced bindings, free of charge, for that effort.
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15,197 Posts
They just can not.
Back on the 90's I bought a set of tires at Montgomery Wards which included a lifetime warranty.
My tires were replaced many times without a problem.
I then moved to another city. I had problems with the new Montgomery Wards store, they refused to honor said warranty. Luckily I had warranty documentation + receipts of all previous tire replacements. Manager had no choice but to honor said warranty.
Replaced all tires few more times, until Wards closed their store for good.
Tried calling the new online Wards, no luck. I was told it was a complete different store.
2009 Volkswagen Routan SEL (4.0L V6) (sold as of 2024 at 205k miles!)
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220 Posts
I suspect they are trying to draw a distinction between a shock/strut wearing out versus failing/breaking. If the vehicle is starting to bounce because the strut is wearing out and losing its dampening ability, then they will call it wear & tear and excluded from warranty coverage. If the shock/strut breaks or outright fails for some reason, then it is covered by warranty.
I had an old Subaru where I broke a rear strut after hitting a pothole. The suspension got real squirrel-ly immediately afterwards, and every time I hit the slightest bump the rear end would go side-to-side kinda like when losing control of a trailer. I almost fish-tailed after going over a bridge joint on a 4-lane highway, so I took it straight to the shop and was told I broke the rear strut.
I know that's not the popular answer, but I suspect that is the reasoning to deny coverage. But nonetheless, I hope the OP gets Chrysler to step forward and cover the rear shock issue.
I had an old Subaru where I broke a rear strut after hitting a pothole. The suspension got real squirrel-ly immediately afterwards, and every time I hit the slightest bump the rear end would go side-to-side kinda like when losing control of a trailer. I almost fish-tailed after going over a bridge joint on a 4-lane highway, so I took it straight to the shop and was told I broke the rear strut.
I know that's not the popular answer, but I suspect that is the reasoning to deny coverage. But nonetheless, I hope the OP gets Chrysler to step forward and cover the rear shock issue.
In my opinion, I would not cover the broken shock in the pothole scenario you had. The fact it broke because you hit a pothole was not the fault of the shock. In the Max Care scenario, the shocks are failing because they are old and high miles. A paid warranty should cover them for life because they are listed as covered parts. Are they not going to cover, lets say a water pump because it is worn?
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2,751 Posts
Any updates?
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